Customer Service Professional

1 week ago

Perth, Western Australia beBeeService Full time $66,441 - $73,233

Job Overview:

We are seeking a highly motivated and customer-focused Customer Service Professional to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that their stay with us is nothing short of memorable.

Duties:

  • Operate the telephone switchboard station to answer calls and monitor busy or unanswered lines.
  • Answer, record, and process all guest calls, requests, questions, or concerns in a professional and courteous manner.
  • Contact the appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities.

Requirements:

  • Award-winning property experience preferred but not required.
  • Familiarity with the hospitality industry and excellent communication skills.
  • Ability to work effectively in a fast-paced environment and maintain a positive attitude under pressure.
  • Strong attention to detail and organizational skills.
  • Possession of relevant certifications such as RSA (Responsible Service of Alcohol) and I'm Alert Food Safety Certification.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth within a global brand leader in luxury hospitality.
  • A comprehensive training program designed to equip you with the skills and knowledge needed to succeed in your role.
  • Recognition and rewards programs to recognize your hard work and dedication.
  • Access to a range of employee discounts and perks.

About Us:

We are part of a portfolio of brands with Marriott International, one of the world's leading hotel companies. Our commitment to excellence and our passion for delivering exceptional experiences have earned us a reputation as a global leader in luxury hospitality. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate, and we strive to create an inclusive culture that values diversity and promotes opportunities for growth and development.

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