Customer Services Professional
1 day ago
We currently have a vacancy in our Customer Business Centre division of Siemens Ltd for a motivated and organised Customer Services Professional to join our team in our national head office in Bayswater, Victoria ion a 12 month fixed term maternity leave contract. Reporting to the Team Lead, you will be responsible for the customer interaction and experience within our Digital Industries Service/Repairs and Training portfolio. This role is responsible for all aspects of the customer interface - through communication and collaboration with internal and external customers/departments to ensure overall customer satisfaction throughout the lifecycle of the request. You will be responsible for receiving and transmitting accurate and reliable messages, tracking and scheduling of engineers, equipment, and recording all essential information to ensure an efficient service delivery to all customers. You will also be required to handle all inbound and outbound transactions (via phone/email) in a timely manner to ensure the Customer is satisfied with the resolution of their enquiry / fault. This role also includes but not limited commercial administration functions such as Invoicing, Debtor Enquiries, Service Contracts Management and Training Course Bookings. Field Service, Repair and Training are the main team interfaces and activities performed are based on these key areas. What are my responsibilities? Handle and evaluate inbound customer contact to ensure accurate assessment and resolution for each situation including schedule and dispatch, parts ordering Provide outstanding service to a high level of customers Manage work schedules of our Field Service & Repair Engineers and keep customers informed of the progress of their requests Training Department - responsible for partial administration of training bookings. Effectively liaise with external and internal stakeholders, including Customers, Team Leads, Support Engineers, Field Service Technicians and Sub-Contractors Maintain an accurate and up to date file management system to log, follow-up, close and archive any customer requests Process associated administrative tasks such as invoicing and reporting The successful candidate will be an excellent communicator, with a high level of written and verbal communication skills. You will have proven customer service skills in scheduling and dispatching field service engineers and repair activities, as well as outstanding attention to detail and analytical skills in order to provide and negotiate proper course of action as per customer requirements. Critical to the success of this role is excellent time management skills, with the ability to prioritise and allocate tasks efficiently and effectively and strong IT skills - SAP knowledge would be beneficial, but not essential. In return, we offer a positive team culture, a flexible working model and the opportunity to grow your career with an industry leader. Organization: Digital Industries Company: Siemens Ltd. Experience Level: Early Professional Full / Part time: Full-time
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Customer Service Professional
4 days ago
Perth, Western Australia beBeeCustomerService Full time $54,000 - $82,000Customer Service ProfessionalImagine being at the forefront of customer service, where every interaction is an opportunity to make a difference in someone's life. As a Customer Service Professional, you will be the face of our organization, responsible for delivering exceptional service to our customers.Your role will involve working closely with our...
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Customer Service Professional
19 hours ago
Perth, Western Australia beBeeDelivery Full time $60,000 - $80,000Delivering exceptional customer experiences is at the heart of our operations. As a Customer Service Professional, you will play a vital role in helping us serve over 800 locations across Australia.About the Role:You will be responsible for navigating our fleet of vehicles and delivering customer orders to their residences. You will safely drive through your...
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Customer Service Professional
17 hours ago
Perth, Western Australia beBeeCustomerService Full time $60,000 - $95,000Delivering Exceptional Customer ExperienceWe are seeking a dedicated professional to play a critical role in delivering outstanding customer service. This dynamic role will involve exploring customers' needs, providing holistic support, and adapting to changing technologies and processes.Key Responsibilities:Develop strong relationships with customers to...
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Customer Service Professional
18 hours ago
Perth, Western Australia beBeeResponsibility Full time $55,000 - $86,000About This RoleWe are seeking a skilled professional to take on the responsibilities of a Customer Service Officer.As a key member of our team, you will have the opportunity to develop skills in customer service, learn about our business operations, and work collaboratively with colleagues.Our goal is to deliver exceptional customer experiences by providing...
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Customer Service Professional
7 days ago
Perth, Western Australia beBeeElectronics Full time $120,000 - $150,000Job Title: Customer Service ProfessionalWe are seeking an experienced customer service professional to join our team in Perth, Australia. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Installation, commissioning, and calibration of scientific instrumentsPreventative...
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Customer Service Professional
5 days ago
Perth, Western Australia beBeeCustomerService Full time $77,400 - $95,240Job Title: Customer Service OfficerWe are seeking a skilled and enthusiastic professional to join our Corporate Services team as a Customer Service Officer. This role is ideal for an individual who enjoys interacting with the public, providing exceptional service, and supporting administrative processes.Key Responsibilities:Provide exceptional customer...
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Customer Service Professional
19 hours ago
Perth, Western Australia beBeeCustomerService Full time $55,000 - $82,000Job Opportunity: Customer Service RoleWe are seeking a part-time customer service professional to deliver exceptional experiences for customers in Western Australia.Key Responsibilities:Provide outstanding customer interactions through meaningful conversations and engagementCollaborate with colleagues to ensure seamless banking services for customersBUILD...
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Customer Service Professional
12 hours ago
Perth, Western Australia beBeeCustomer Full time $45,000 - $80,000Role OverviewWe are seeking a highly skilled and enthusiastic customer service professional to join our team.Key Responsibilities:Customer Service SpecialistCoffee PreparationCatering ServicesTeam CommunicationRequirements:A friendly approach to customer interactions with strong interpersonal skillsAn eye for detail and commitment to delivering high-quality...
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Customer Service Professional
1 day ago
Perth, Western Australia beBeeCustomerService Full time $50,000 - $65,000A career in customer service management offers opportunities for professional growth and development in a dynamic field.The ideal candidate will possess a strong passion for delivering exceptional customer experiences, along with the ability to succeed in a fast-paced environment.Key responsibilities of this role include:Providing top-notch customer service...
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Customer Service Professional
17 hours ago
Perth, Western Australia beBeeService Full time $43,050 - $73,500About the Role">At our store, we're seeking talented individuals to join us as Customer Service Professionals. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences across various departments.">">You are a customer-focused individual who is passionate about providing outstanding service and ensuring customer...
