Operations Manager
2 weeks ago
As a key member of our operations team, you will play a vital role in ensuring the efficient management of both onshore and offshore teams. Your leadership skills will be instrumental in providing guidance, direction, and mentorship to your colleagues.
- Lead day-to-day operations for onshore and offshore teams.
- Provide coaching, mentoring, and training to ensure performance excellence.
- Collaborate with senior leaders to implement best practices and drive efficiency.
- Conduct performance reviews and contribute to staff retention strategies.
- Partner with cross-functional teams to ensure seamless client onboarding and transition of work.
- Oversee the performance and service delivery of offshore partners.
- Contribute to operational projects and initiatives.
Requirements:
Skills Required:
- Tertiary qualification in Business/Commerce/Finance discipline.
- Experience with offshoring processes and transformation.
- 5+ years' operational experience in unit registry.
- Proven leadership and management skills.
- Excellent communication and interpersonal skills.
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