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Mortgage Support Specialist

1 week ago

Brisbane, Queensland, Australia Connective Connective Broker Services Pty Ltd Full time

**About Us**

Connective Connective Broker Services Pty Ltd is Australia's largest and most innovative mortgage and asset finance aggregator.

We are the preferred choice for leading brokers, offering award-winning products, unparalleled proprietary software, and exceptional customer support.

Our strong and vibrant culture makes us the employer of choice for exceptional and dynamic professionals.

**Job Overview**

This role is designed to support Connective brokers and Connective Lending Managers in their day-to-day operations.

You will be responsible for managing email communication, taking overflow calls, and assisting with general administrative tasks to ensure efficient operations.

**Key Responsibilities**

  • Manage email communication and take overflow calls from Connective brokers and funder BDMs when field-based Lending Managers are unavailable.
  • Assist with general administrative tasks to support the field-based Lending Managers.
  • Answer enquiries from brokers and liaise with internal and external departments to resolve member issues as needed.
  • Develop and maintain a strong relationship between brokers, Lending Managers, and the broader business.
  • Ensure all interactions are logged and documented accurately within the CRM system.

**Requirements**

To be successful in this role, you will need:

  • A proven record in developing relationships and delivering excellent customer outcomes.
  • Experience working with a CRM.
  • Outstanding organisational and communication skills with a collaborative team player style.
  • Strong influencing and problem-solving skills.
  • Excellent communication skills with a customer-first mindset.

**What We Offer**

As a valued member of our team, you will enjoy:

  • A vibrant and supportive team culture.
  • Access to various learning platforms to support your professional development goals.
  • Benefits such as paid birthday leave, employee lifestyle benefits programs, work/life balance, and EAP.