Clinical Quality Assurance Specialist
6 days ago
We are seeking a skilled professional to support the Director of Clinical Practice, Evidence and Quality in responding to clinical and quality risks. The successful candidate will work within the Clinical Practice, Evidence & Quality team to ensure that the administrative elements of clinical risk, quality assurance, and continuous improvement processes are effectively coordinated across the organisation.
The role involves coordinating administrative Clinical Governance Operations: assisting the Director of Clinical Practice, Evidence and Quality (DCPEQ) in coordinating the Clinical Governance Committee, maintaining meeting schedules, preparing agendas, taking minutes, and ensuring the Clinical Governance Framework is consistently updated and aligned with best practices.
- Coordinate Critical Incident and Complaint Processes: Coordinate the administrative handling of critical incidents and complaints, ensuring timely documentation, tracking, and reporting. Ensure the DCPEQ and Director of Services (DOS) are fully briefed with accurate summaries and updates to support their clinically informed decision-making.
- Administer Clinical Risk Management Activities: Administer the organisation's clinical risk management functions, including identifying risks, maintaining risk registers, scheduling reviews, and supporting the development and implementation of risk treatment plans.
- Schooling for Continuous Improvement Initiatives: Collaborate with the DCPEQ to embed a culture of continuous improvement across the organisation. Ensure improvement objectives are integrated into the Quality Management System and that all related documentation and actions are tracked and completed.
- Plan, coordinate, and execute internal and external quality audits: Including ISO 9001 compliance. Ensure all stakeholders are prepared, documentation is complete, and post-audit actions are monitored and reported.
- A graduate or postgraduate professional qualification in a relevant discipline such as health, therapeutic or community services related qualifications highly desirable.
- A systems thinker that enjoys problem-solving and working with others to find solutions.
- Advanced communication skills, with the ability to enable effective and empathetic communication in complex circumstances, with internal and external stakeholders including service users.
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