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Banking Consultant
2 months ago
We are seeking a highly skilled Banking Consultant to join our team in Mount Gambier. As a key member of our branch network, you will play a critical role in delivering exceptional customer experiences and driving business growth.
As a Banking Consultant, you will be responsible for providing customers with a seamless banking experience, meeting their end-to-end financial needs, and educating them on digital solutions. You will work collaboratively with our team to deliver a high standard of customer service, ensuring customers are satisfied and become strong advocates for ANZ.
Key Responsibilities- Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. You will ideally have:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We're a diverse bunch at ANZ, doing different things in different roles, locations, and doing different things. We have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
