Real Estate Customer Advocate
5 days ago
As a Real Estate Customer Advocate at REA Group Ltd., you'll play a key role in shaping the customer experience. We're seeking a talented individual to join our team and deliver exceptional customer service.
Real Estate Customer AdvocateIn this role, you'll be responsible for resolving customer issues via phone, email, and web chat, using multiple systems such as Zendesk, Slack, and Salesforce. Your strong analytical and decision-making skills will enable you to persuade customers and adapt to their needs.
We're looking for someone who is passionate about delivering exceptional customer service and has a continuous improvement mindset. If you're enthusiastic, resilient, and committed to quality, this could be the perfect opportunity for you.
Key Responsibilities:
- Deliver exceptional customer service via multiple channels
- Use technology to enhance customer experiences
- Work collaboratively with colleagues to achieve results
- Identify opportunities to innovate and improve processes
Requirements:
- Demonstrated experience in delivering exceptional customer service
- Strong analytical and decision-making skills
- Excellent communication and interpersonal skills
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