Food and Beverage Team Leader

2 weeks ago

Perth, Western Australia Accor Full time

At Mercure Perth, we are seeking a passionate and motivated Food and Beverage Team Leader to join our team during afternoon shifts. As a key member of our team, you will play a crucial role in delivering exceptional dining experiences for our guests.

Key Responsibilities:

  • Lead and supervise the food and beverage team during afternoon shifts, ensuring high standards of service.
  • Oversee the set-up, service, and breakdown of dining areas, ensuring a welcoming atmosphere for guests.
  • Provide training and support to team members, fostering a collaborative and efficient work environment.
  • Ensure menu knowledge is up-to-date, including changes and promotions, and communicate this effectively to the team.
  • Manage guest inquiries and feedback promptly and professionally, enhancing the overall guest experience.
  • Ensure the proper handling and settlement of customer accounts using our POS system.
  • Maintain high standards of cleanliness, hygiene, and food safety throughout the outlets.
  • Promote Mercure Perth by driving revenue and implementing strategies to improve service efficiency.
  • Bring enthusiasm, creativity, and a positive attitude to the team, inspiring staff to do their best.
  • Work closely with other departments to coordinate events and special functions as needed.

Requirements:

  • Responsible Service of Alcohol (RSA) certification.
  • Previous experience in a supervisory role within food and beverage operations.
  • Strong leadership skills and the ability to motivate a team.
  • Excellent communication and customer service skills.
  • Flexibility to work afternoon shifts and weekends is essential, as we operate 7 days a week.

What We Offer:

  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

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