Senior Configuration Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeImplementation Full time $90,000 - $120,000
Job Overview

We are seeking a skilled and motivated individual to bring our mission to life.

  • Analyses customer requirements using stakeholder interviews and workshops.
  • Responds to sales enquiries and generates proposals.
  • Configures client and case management solutions for customers based on agreed scope.
  • Monitors and updates task and project management records in business systems.
  • Designs solutions that satisfy customer needs utilising existing features of the product.
  • Provides configuration support, including troubleshooting and resolution of bugs.
  • Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change.
  • Creates and maintains internal documentation, user guides and training materials.
  • Delivers training sessions to end users.
  • Performs data migrations to and from client and case management solutions.
Key Responsibilities

The key responsibilities of this role include:

  • Providing excellent written and verbal communications skills, including delivering internal and external presentations and workshops.
  • Having strong business analysis and requirements gathering background, able to interpret user stories and provide fit for purpose solutions.
  • Demonstrating proven customer engagement and business development capability.
  • Having hands-on experience with programming/query languages such as JavaScript/jQuery, XML, and SQL.

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