Senior IT Specialist
4 days ago
Our team is seeking a seasoned professional to assume a senior position, focused on delivering expert technical services in the implementation and support of projects using Microsoft Modern Workplace technologies.
This role involves end-to-end technical project delivery, including the design, implementation, support, and resolution of complex technical issues. The successful candidate will be responsible for full ownership of projects, ensuring their successful execution from inception to completion.
Key Responsibilities:- Project Implementation: Collaborate with project managers and technical leads to ensure the smooth and correct implementation of customer solutions.
- System Analysis and Design: Perform system analysis, technical design, implementation, and maintenance of systems emphasizing cloud and infrastructure technologies.
- Timely Delivery: Ensure technical delivery activities are performed in a timely manner, according to contracted terms and agreed designs.
- Customer Satisfaction: Meet corporate customer satisfaction standards and follow up with clients to ensure they are satisfied with the service or products provided.
- Technical Support: Resolve complex problems with clients' systems and/or software applications, providing technical support to client requests, dealing with complex service queries and problems.
- Technology Evaluation: Assist in technically evaluating new and emerging technologies for their fit within our product portfolio.
- Customer Service: Provide high levels of customer service as required, onsite or remotely.
- A minimum of 6+ years of related technical experience working with M365 and cloud technologies, along with mid-market clients between 100 to 1000 seats.
- Previous experience in an MSP environment, particularly with Project Delivery.
- Ability to work unsupervised onsite/remote for extended periods or as part of a team.
- Technical expertise in the design, implementation, and support of systems applied to small and medium environments.
- Experience with Cross Tenant, Google, and/or On-Prem to Microsoft 365 migrations (Identity, SSO, Email, OneDrive, SharePoint/Teams, Intune, Defender).
- Experience with Microsoft 365 services including Entra ID, Conditional Access, PIM/PAM.
- Microsoft Unified Endpoint Management, Windows Autopilot, Intune MDM/MAM configurations for Apple and Android.
- SharePoint Online / Microsoft Teams Design, Implementation and Migration including Governance and Security.
- Hybrid Exchange Configuration, Migration, and Decommissioning.
- Microsoft Defender for Endpoint configurations and hardening best practices.
- Microsoft Purview for data protection and governance.
- Windows Server 2016, 2019, and 2022.
- Understanding of well-known security frameworks such as CIS or Essential 8 for best practice configurations.
- Expertise in fault finding and problem diagnosis for infrastructure and network issues.
- Strong customer relationship-building skills, able to quickly develop rapport and credibility with clients at all levels and maintain those relationships for the duration of the project lifecycle.
- Excellent analytical and problem-solving skills.
- Strong commitment, enthusiasm, and drive with the ability to work through conflicting pressures and priorities.
- Relevant vendor certifications across Azure IaaS design and migration, Microsoft Viva, Microsoft Copilot, Azure Virtual Desktop or Windows 365.
- Competitive Remuneration & Permanent Position.
- Excellent client engagement role and end-to-end exposure role.
- Great team and culture in a growing company.
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