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IT Service Delivery Specialist
2 months ago
We are a leading retail and convenience store operator in Australia, with a network of over 540 sites across the country. Our company has undergone significant changes in recent years, including the acquisition of a network of fuel and convenience stores from Woolworths and the conversion of our sites to EG Ampol.
About the Role
We are seeking an IT Service Delivery Specialist to join our IT team, who will play a critical role in managing daily operational support issues across our network. This role will be a conduit between our external support vendor and the EG business, ensuring seamless communication and issue resolution.
Key Responsibilities
- Coordinate incident and network problem management to minimize downtime and ensure business continuity
- Develop and maintain build guides, support procedures, and reports to ensure efficient and effective IT operations
- Configure, maintain, and support Google Suite, Microsoft Suite, Zoom, Backups, and Networking to ensure seamless communication and collaboration
- Troubleshoot and resolve retail store and head office issues related to software, hardware, and network connectivity
- Manage business expectations and serve as a key point of contact for complex technical support
- Escalate complex issues to Level 3 support/broader technical team as required
Requirements
- Relevant qualification in IT or Computer Science
- At least 3 years of prior experience in IT Support, working with end-to-end users in a multi-site environment
- Ability to troubleshoot technical and user-related issues
- Strong attention to detail, time management, prioritizing skills
- Excellent collaboration and communication skills
- Commitment to delivering excellent customer service
What We Offer
- Competitive salary package, bonus earnings, retail, and fuel discounts
- Access to health and well-being programs
- Hybrid working arrangement – North Sydney Office and WFH
- Equal opportunity workplace with a commitment to diversity & inclusion and gender diverse policies
- Opportunity to grow your career