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Operations Director
2 months ago
- Develop and lead a first-class operations and service support team to achieve and exceed budgeted delivery targets.
- Implement and deliver the operational plan, driving operational efficiencies and continuous improvement to work smarter, not harder.
- Manage the budget costs, P&L review, operational measures, and leave targets to ensure optimal performance.
- Proactively manage service delivery to consistently meet customer contractual expectations, positively impacting client retention and growth.
- Full logistics, warehouse, and fleet management responsibilities to ensure seamless operations.
Requirements:
- A demonstrated commitment to safety and a proven track record in building a safety culture.
- Previous experience in the business services industry, preferably with strong operational principles and experience managing logistics and scheduling systems.
- Ability to focus and have a flexible approach when faced with change, completing priorities and work demands.
- Demonstrated commercial acumen to manage budgets and costs, with effective interpersonal skills to build strong relationships with internal and external stakeholders.
- Demonstrated track record of successfully delivering against targets, KPIs, and cost efficiencies, with the ability to positively challenge the status quo and champion continuous improvement.