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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at InnVest Real Estate Investment Trust. As an Assistant General Manager, you will be responsible for the day-to-day operations of the front office department, while supporting the General Manager in the overall management of the hotel.
Key Responsibilities- Leadership and training of front office staff, ensuring high standards of quality and guest satisfaction.
- Implement and maintain all company policies and procedures, ensuring compliance with brand and legislative standards.
- Develop and execute financial goals, including revenue management and budget control.
- Oversee and participate in day-to-day operations, sales activities, and customer service initiatives.
- Represent the management team to hotel guests, employees, and members of the community.
- Ensure the proper housekeeping and maintenance of the hotel's physical facilities, resulting in employee and guest safety, orderly operations, and good appearance.
- Monitor and analyze hotel performance, identifying areas for improvement and implementing strategies to increase market share.
- Ensure compliance with health and safety regulations, reporting and following procedures for any injuries or accidents in the workplace.
- Assist with payroll processing, inventory control, and other administrative tasks as required.
- Minimum 3 years supervisory experience in the hospitality industry, preferably in a front office or operations role.
- Ability to deal with all levels of management, staff, and owners in a professional manner.
- Experience in supervising personnel, recruitment, training, and motivation.
- Background in developing and executing business, marketing, and sales plans, as well as operating budgets.
- Proficient in computerized systems, including accounting principles and hotel operations software.
- Ability to work within deadlines, manage multiple tasks, and prioritize responsibilities.
- Familiarity with hotel operations and a strong understanding of the hospitality industry.
InnVest is a leading independent owner and operator of hotels in Canada, with a portfolio of over 90 hotels representing 18 internationally recognized brands. We are committed to delivering outstanding guest experiences and superior returns on quality hospitality investment. As a member of our team, you will have the opportunity to work with a diverse and experienced management team, and contribute to the success of our company.
