Senior Credit Operations Manager

3 days ago

Melbourne, Victoria, Australia beBeeCredit Full time $175,000 - $225,000

Join a dynamic team as a Senior Credit Operations Manager to drive strategic objectives and enhance staff engagement.

This role is responsible for overseeing cost centre management, ensuring Credit Teams achieve collection KPIs, and fostering nurturing communication with internal and external partners.

The successful candidate will support the development and implementation of plans that prioritize customer care and maintain prudent control over operational expenses.

About The Role
  • Manage the relationship with Allianz Services and the Credit teams, oversee cost centre management, and play a key role in ensuring the Credit team's processes align with strategic objectives.
  • Ensure Credit Teams achieve collection KPIs and foster nurturing communication with both internal and external partners.
  • Support the development and implementation of plans that enhance staff engagement, prioritise customer care, and maintain prudent control over operational expenses.
  • Facilitate the reconciliation of intermediary accounts, ensuring debt collection aligns with desired service levels within the Credit Governance guideline policy.
  • Identify and manage opportunities for business improvement, continually refine the Credit Operations structure while overseeing management expenses to ensure effective cost control and wise investment.
About You
  • Hold tertiary qualifications in a relevant discipline, showcasing dedication and expertise, and bring significant experience in insurance, underwriting, or credit operations within complex, matrixed organisations.
  • Possess extensive leadership experience in operational credit roles, adept at guiding and inspiring teams in complex environments, highlighting the ability to lead with empathy and vision.
  • Focus on empowering individuals and teams to reach their highest potential, nurturing talent development and building pipelines for organisational growth.
  • Showcase keen analytical and critical thinking abilities, adept at interpreting complex data to facilitate informed choices, while embracing a thoughtful and collaborative approach.
  • Display excellent communication skills, with a keen attention to detail and the ability to plan, prioritise, and coordinate multiple priorities effectively, ensuring clarity and cohesion in work.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to learning resources.
  • Financial and Well-being Perks: Enjoy discounts on products, retail, tech, and travel, plus financial wellness initiatives and employee ownership schemes.
About Us

At our organisation, we stand for unity and believe that a united world is a more prosperous world. We welcome applications from diverse candidates and are committed to consistently advocating for equal opportunities for all.

We offer an inclusive workplace where everyone feels empowered and has the confidence to explore, grow and shape a better future for our customers and the world around us.

Our culture is grounded in integrity, fairness, inclusion and trust, and we encourage you to join us in caring for tomorrow.

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