Digital Transformation Expert

3 weeks ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time
Job Overview

Splash into a world of customer-centric innovation with SS&C Technologies Holdings We're on the hunt for an exceptional Digital Transformation Expert to spearhead our customer success endeavors. In this pivotal role, you'll be responsible for elevating the customer experience across our strategic accounts, driving maximum business value from their Digital Workforce, and fostering long-term loyalty.

About the Role

As a seasoned professional, you'll own retention and growth for a portfolio of assigned customers in the region, ensuring seamless integration of professional services enablement across the portfolio. By becoming a trusted advisor, you'll identify customers' desired outcomes, collaboratively create success plans, and deliver measurable ROI throughout the customer lifecycle.

  • Elevate the customer experience by mobilizing services and resources required to support the customer journey.
  • Enable customers for success through expert professional services enablement across the portfolio.
  • Become a trusted partner for customers in finding use cases, matching product functionalities, and aligning them with relevant best practices.
  • Ensure customers derive maximum business benefit from their Digital Workforce, contributing to long-term loyalty and reference-ability.
  • Owning customer success planning and execution while working closely with Sales, Partners, Support team, Professional Services, Customer Experience, and Product Management teams on account strategy development and execution.
  • Strategically identifying new expansion opportunities within the existing customer base and collaborating with sales teams to ensure growth attainment.
  • Represent the Voice of Customers inside SS&C Technologies Holdings.
Requirements

We're seeking an accomplished professional with:

  • 5+ years of relevant customer-facing experience in top-rated software or consulting organizations (overall experience around 8-10 years), preferably in RPA or SaaS or subscription enterprise software companies.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrating integrity and a commitment to values.
  • Openness to business travel as the job may demand.

$120,000 - $150,000 per annum, depending on location and experience, plus comprehensive benefits package including health insurance, retirement plan, paid time off, and more

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