Transformative Claims Specialist

7 days ago

Adelaide, South Australia beBeeEmpowerment Full time

Role Overview

As a Senior Claims Partner, you will be part of a high-performing team that delivers innovative recovery solutions. This is a pivotal role within the Recovery and Health team at Australia Post.

Job Description

Take ownership of a strategically important portfolio of complex claims. You will be the central point of contact for injured team members, delivering tailored support through regular face-to-face meetings and milestone reviews.

Key Responsibilities

  • Manage a portfolio of complex, high-risk claims with full decision-making responsibility
  • Conduct regular face-to-face meetings with injured team members to personalize support and monitor recovery progress
  • Deliver exceptional customer service by tailoring interactions to individual needs and acting as a key escalation point
  • Lead and participate in case conferencing and return-to-work planning
  • Collaborate with Operations, Rehabilitation, and external stakeholders to drive effective recovery outcomes

Requirements

  • Proven experience managing complex workers' compensation claims, ideally within a large organizational structure
  • Demonstrated ability to engage and influence a wide range of stakeholders, including unions, HR, medical professionals, and operational leaders
  • Experience applying industry best practice models and leading innovative projects that improve injury management outcomes

Benefits

  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • Flexible working arrangements across head office and facilities across the network

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary package

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