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ERP System Support Specialist

2 months ago

Moreton Bay Region, Australia Unity Water Full time
About the Role

This opportunity will see you provide support, maintenance, and optimization of the Enterprise Resource Planning (ERP) system components to deliver upon business priorities.

You will also act as a key contact to manage the relationship with technology vendor partners and resolve incidents and escalations as they arise.

Key Responsibilities
  • Configuration of System Changes: Configure system changes where possible and appropriate.
  • User Access Management: Manage user access and maintain system parameters.
  • Vendor Relationship Management: Build strong relationships and work closely with third-party vendors to enable the resolution of issues to be effectively and efficiently managed.
  • Documentation and Business Rules: Maintain comprehensive systems documentation and business rules.
  • Software Release Management: Coordinate and plan the review of software releases, fixes, and upgrades with technical teams and users.
  • Data Flow and Integration: Provide maintenance and support for the end-to-end data flows and integrations with other systems.
  • New Functionality and Enhancements: Support with the delivery of new functionality and enhancements to core information systems to support improved customer and user experience.
  • Information Systems User Groups: Participate in relevant Information Systems User Groups and support the delivery of enhancements that are requested.
About You

To contribute to Unitywater's values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:

  • Communication and Interpersonal Skills: Highly developed communication and interpersonal skills, including the proven ability to effectively communicate and influence decisions with all levels of internal and external customers.
  • Technology Expertise: Proven expertise in technology service availability, performance, and capacity.
  • Customer Focus: Customer focus - able to deal with internal clients in a positive manner and able to influence the voice of the customer across the business.
  • Strategic Partnerships: Demonstrated ability to build strategic partnerships with Third-Party Vendors and internal stakeholders.
  • Customer Experience: Ability to translate a customer experience need into system design and business requirements.
  • Influencing and Negotiation: Good influencing and negotiation skills, with the ability to explore alternatives to reach outcomes that are supported and accepted by various parties.
  • Driver's License: C Class driver's license.
  • System Administration: Highly regarded; Previous experience administering a finance or HR/Payroll system, experience in Technology One.