Digital Transformation Specialist
3 weeks ago
Established in 1840, Australian Unity is Australia's first wellbeing company, delivering health, wealth and care services for its members and the community.
As a social enterprise, we're driven by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
Compensation and BenefitsA competitive salary package, including a base salary of $120,000 per annum, plus bonus opportunities, ensures our employees are rewarded for their hard work and dedication.
In addition to our attractive salary package, our employees enjoy a range of great employee benefits and rewards, including:
- 14 weeks paid parental leave, with equal benefit for both parents PLUS our Bump to Baby program
- Employee Referral Program
- Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
The Digital Business Analyst is responsible for leading all analysis activities on initiatives from inception through to delivery. The role takes on Scrum master responsibilities, working with an agile mindset to facilitate agile ceremonies, lead the squad and develop user stories.
The Digital Business Analyst will also contribute to thought leadership and offer technical guidance across application and solution development lifecycle to ensure alignment to Australian Unity's strategy and desired customer outcomes.
The role requires expertise in developing project documentation such as project briefs, business requirements, use cases, user stories, UX design specs, business processes, user acceptance criteria, UAT scripts, implementation and developing test cases.
Main Responsibilities- Define and own digital standards, including accessibility, digital design, security, compliance, content management and publishing.
- Develop a framework to ensure digital initiatives are planned and executed in accordance with a secure, compliant and future-proofed digital ecosystem across disparate platforms and multiple external partners and digital channel standards are adhered to.
- Facilitate and lead Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Guide and coach the team on Agile practices and self-organization.
- Establish and improve application monitoring processes and controls to detect and prevent incidents and excessive risk.
- Identify, diagnose and resolve all incidents related to Digital operations to ensure systems are maintained to a high level of security, availability and reliability.
- Take full ownership of incoming actions and issues and drive them to resolution.
- Identify and lead initiatives to improve business processes and accelerate growth through analysis, as well as operational execution.
- Create, roll out & own processes and tools to improve internal efficiency.
- Provide subject matter expertise to other business areas to support ongoing initiatives.
- Stay up-to-date with industry best practice and ensure insights are communicated across teams.
We're looking for a highly skilled individual with experience in a similar role within the financial services or insurance industry. The ideal candidate will have qualifications in Information Technology, Business, eCommerce, Marketing or a related field.
You'll also need to have experience building digital governance frameworks and best practice processes for operational excellence. A solid understanding of Agile methodologies, Scrum framework, and Lean principles is essential.
Additionally, you'll need to be able to optimise digital channel operations for complex product/service offerings and have experience in operational risk and controls, compliance issues management.
You'll be a strong communicator with excellent project documentation and management practices. Experience with Agile tools such as Jira, Trello, or similar tools is also required.
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