Lead Remediation Specialist
7 days ago
Job Overview
">The role of Quality Assurance Officer is crucial in ensuring the maintenance of acceptable standards and adherence to agreed processes.
">Our team seeks a dedicated professional to provide independent appraisal of refunds delivered under the remediation and rectification programme.
">Key Responsibilities:
">- Working within the remediation QA Framework to maintain high-quality standards.
">- Providing support and guidance on the expected usage of remediation systems and processes to frontline staff.
">- Ensuring compliance with quality assurance principles and adhering to regulatory requirements.
">- Strong analytical skills with the ability to interpret standards and legislation.
">- Effective communication and complaints handling skills.
">Requirements:
">- A minimum of Year 12 Certificate and/or qualification in a relevant study area.
">- 3-5 years' experience in a similar role with some or all gained in the banking, insurance, or financial services industry.
">- Demonstrated experience with quality management systems.
">We offer a diverse and inclusive workplace with benefits including financial rewards, discounts on products, paid volunteer leave, and prioritised wellbeing initiatives.
">Join us as we continue to transform towards better, smarter solutions that deliver more security and prosperity for our community.
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