
Guest Experience Director
1 day ago
At our organization, we take pride in creating a warm and welcoming environment for residents, families, and staff. As a Hospitality Manager, you will play a vital role in delivering exceptional hospitality services that exceed expectations.
This leadership position reports to the Service Manager and oversees catering services, ensuring excellence in every detail.
Key Responsibilities:- Lead and manage catering services to deliver outstanding hospitality experiences
- Oversee meal preparation and food service, ensuring residents enjoy nutritious, varied meals that meet all health and safety regulations
- Foster a positive, team-oriented environment that supports staff development and high-quality service delivery
- Collaborate with suppliers and manage resources efficiently to drive business growth
- Ensure housekeeping and laundry services are efficient, effective, and compliant with all policies and standards
- Drive continuous improvement initiatives to enhance the resident experience
You are a strong leader with a passion for people and service excellence. To thrive in this role, you will need:
- Relevant qualifications and previous experience as a Chef or similar role
- A hands-on leadership approach with the ability to lead by example in the kitchen when needed
- Strong leadership skills with proven experience managing and coaching large teams
- Experience in preparing and cooking for large groups
- Skills in menu coordination and tailoring meals to diverse dietary needs
- Knowledge of OHS, food safety standards, and regulatory compliance
- Experience managing housekeeping and laundry operations
- Aged care experience is desirable but not essential - we welcome candidates from hotel and restaurant backgrounds with relevant training provided
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