Guest Experience Director

1 day ago


Melbourne, Victoria, Australia beBeeHospitality Full time $85,000 - $95,000

At our organization, we take pride in creating a warm and welcoming environment for residents, families, and staff. As a Hospitality Manager, you will play a vital role in delivering exceptional hospitality services that exceed expectations.

This leadership position reports to the Service Manager and oversees catering services, ensuring excellence in every detail.

Key Responsibilities:
  • Lead and manage catering services to deliver outstanding hospitality experiences
  • Oversee meal preparation and food service, ensuring residents enjoy nutritious, varied meals that meet all health and safety regulations
  • Foster a positive, team-oriented environment that supports staff development and high-quality service delivery
  • Collaborate with suppliers and manage resources efficiently to drive business growth
  • Ensure housekeeping and laundry services are efficient, effective, and compliant with all policies and standards
  • Drive continuous improvement initiatives to enhance the resident experience

You are a strong leader with a passion for people and service excellence. To thrive in this role, you will need:

  • Relevant qualifications and previous experience as a Chef or similar role
  • A hands-on leadership approach with the ability to lead by example in the kitchen when needed
  • Strong leadership skills with proven experience managing and coaching large teams
  • Experience in preparing and cooking for large groups
  • Skills in menu coordination and tailoring meals to diverse dietary needs
  • Knowledge of OHS, food safety standards, and regulatory compliance
  • Experience managing housekeeping and laundry operations
  • Aged care experience is desirable but not essential - we welcome candidates from hotel and restaurant backgrounds with relevant training provided

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