Care Professional

2 days ago

Cairns, Queensland, Australia beBeeClient Full time $54,000 - $72,000
About This Role

This dynamic role offers a fantastic opportunity for a dedicated and hands-on professional to join our team at a hearing clinic in Cairns, QLD.

As a key member of the business, you will play a vital role providing exceptional service to predominantly older clients and helping them manage their hearing health in this diverse client-facing position. Full training and ongoing support will be provided.

  • Greeting clients and optimising their experience for the best possible outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to clinicians (audiologists/audiometrists)
  • Effectively managing day-to-day operations of clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and processing payments
  • Learning and competently using a range of software and applications

What You Will Need

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an outstanding client experience
  • Excellent communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Strong organisational and time management skills
  • The ability to work autonomously and effectively within a team
  • A focus on results and achieving the best possible outcomes for both the clinic and clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in It for You

  • A competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from over 500 retailers across Australia via the employee enrichment hub
  • Generous employee discounts on Sonova products for yourself and family
  • Online wellbeing centre and employee assistance program (EAP)
  • Access to the LinkedIn learning platform
  • The opportunity to grow and develop in your role and beyond
  • A values-driven and people-centred culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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