Customer Service Representative

2 weeks ago


Brisbane, Queensland, Australia Textron Aviation Full time
Aviation Customer Support Professional

Textron Aviation Australia is a leading provider of aircraft maintenance services across Private, Charter, Corporate, and Government sectors. With a strong presence in Perth, Melbourne, Gold Coast, and Karratha, we pride ourselves on delivering exceptional service to our customers.

We are seeking a highly skilled Customer Service Coordinator to join our esteemed team at the Gold Coast base. The successful candidate will have the opportunity to gain valuable exposure to the aviation industry while providing outstanding support to our customer base.

This role offers a chance to develop your skills and knowledge in customer service and account management. You will be working closely with various departments to stay informed about maintenance progress and provide regular updates to customers.

The key responsibilities of this position include:

  • Developing and maintaining a deep understanding of customer expectations and ensuring they are met;
  • Assisting customers induct their aircraft into engineering facilities;
  • Working closely with all departments to stay informed about maintenance progress and provide regular updates to customers;
  • Seeking approvals for additional work scope items as necessary;
  • Reviewing invoicing to ensure accuracy and capturing additional items;
  • Conducting regular customer surveys and making improvements based on feedback.

In return for your expertise, you can expect a competitive remuneration package that includes a salary ranging from $60,000 - $80,000 per annum, depending on experience, plus benefits that support your personal and professional growth.



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