Implementation Coordinator
4 days ago
Exclaim IT is seeking a highly skilled Implementation & Support Coordinator to join our dynamic team. As a key member of our team, you will play a crucial role in delivering innovation into an industry with a cutting-edge software platform.
Key Responsibilities:- Project Scoping: Assist in the development of technical scoping documents based on client requirements, providing pre-sales technical and implementation advice.
- Implementation & Rollout: Oversee software implementations, user training, and integration for new and existing clients, assessing client needs and configurations for smooth integration and optimal performance.
- Continuous Improvement: Manage post-implementation programs and client feedback to improve overall experience, providing feedback to product and development teams to enhance platform performance.
- 3 – 5 years in a similar role
- Experience in software implementation and self-driven roles
- Strong interpersonal, organizational, and advanced troubleshooting skills
- Ability to develop knowledge and documentation independently
- Familiar with project management tools such as Gantt Charts
- Ability to prioritize tasks effectively
- Presentable and customer-focused
For a confidential discussion about the role, please contact Naomi at Exclaim IT.
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