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Community Support Liaison

2 weeks ago


Port Macquarie, New South Wales, Australia beBeeSupport Full time $60,000 - $75,000

Our organisation is dedicated to addressing housing issues and supporting vulnerable populations. As a Customer Service Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients.

The Role:
  • Deliver high-quality customer service to current and prospective clients via phone, email or in person.
  • Welcome customers in person at our crisis entry point for homelessness services.
  • Undertake various administrative tasks such as booking appointments, maintaining databases, scanning documents, contributing to projects, and providing ad-hoc support to other teams as required.

About You:

  • A passion for supporting vulnerable people in the community.
  • Relevant skills and experience in working effectively and sensitively with diverse customer groups with complex needs.
  • Able to handle a high volume of work and prioritise effectively.
  • Confidence in liaising with stakeholders including vulnerable individuals.

Requirements:

  • Previous experience using Microsoft Office programs.
  • Ability to compose professional correspondence via email to internal and external stakeholders.
  • Ability to travel between offices.