Pet Care Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time
Job Title

We are seeking a Pet Care Attendant to join our team in Sydney's Southern Suburbs. This is a casual role with a seven-day roster, offering opportunities to develop your skills and progress your career within our national network.

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  • This is a varied and rewarding role where you'll be cross-trained across all areas of our pet hotel – from caring for our four-legged guests to providing friendly customer service at reception.

You'll have opportunities to develop your skills, learn new aspects of the business, and progress your career within our national network.

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  • Casual role – seven-day roster (hours varying each week)
  • Varied role with training, career development, and daily work with animals in a supportive team

Key Responsibilities:

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  • Welcoming pets & their owners into the Pet Hotel
  • Checking our furry guests in and out
  • Taking accurate notes of their individual/special requests
  • Managing the phones to take bookings and answer telephone enquiries
  • Promote retail sales of the best products to suit each individual pet/owner's needs
  • Running front-of-house reception and general administration duties
  • Providing excellent customer service
  • Continually finding ways of improving the customer experience
  • Maintaining high-quality guest services, including keeping owners up to date during their pet's stay

Requirements:

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  • 3-5 years' reception experience in fast-paced role
  • Exceptional time management and organisational skills
  • Strong customer service skills and ability to communicate professionally
  • Strong computing and administration skills with the ability to quickly learn new software systems
  • Availability to work peak periods including public holidays, Christmas, Easter and school holiday periods
  • Confident handling pets of all sizes, with a calm and caring approach
  • Reliable transport

What We Offer:

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  • Ongoing training and learning opportunities
  • Career growth opportunities across our national network
  • Free parking
  • Employee Assistance Program (EAP)
  • Employee discounts on a range of our products and services

Applications should include a resume and a cover letter outlining why you're suitable for this role.

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