Enterprise Support Expert

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Overview

As a critical problem solver, you will play a vital role in delivering high-quality technical support to our enterprise customers.

Key Responsibilities
  • Develop strong relationships with customers to provide exceptional support and resolve complex issues
  • Collaborate with cross-functional teams to build processes and manage issues
  • Perform advanced troubleshooting of products and embedded partner applications
  • Reproduce customer issues, perform initial codebase triage, and file bugs with the engineering team
  • Manage key performance metrics defined within the team
  • Respond to high-priority customer issues
  • Contribute to the development of internal knowledge libraries and user-facing content
Requirements
  • At least 6+ years of experience in technical support or a related field

Our ideal candidate is passionate about delivering exceptional results in a fast-paced environment. They are skilled in problem-solving, have excellent communication skills, and can collaborate effectively with cross-functional teams.

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