Digital Transformation Lead

7 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $180,000
Lead Customer Experience Design

We are seeking an experienced leader to transform digital experiences for two iconic brands. With a team of passionate individuals worldwide, our inclusive organization drives customer engagement and business growth.

Main Responsibilities
  • Oversee a team of designers, promoting innovation and collaboration.
  • Develop comprehensive customer experiences for online shoppers, enhancing user satisfaction and profitability.
  • Analyze critical customer journeys and implement strategies to improve them.
  • Support digital operations and ensure seamless online shopping experiences.
  • Guide the development and implementation of new capabilities, including pre-order functionality and experimentation.
Requirements
  • Proven experience in retail and customer-facing products or services.
  • Familiarity with end-to-end design processes and human-centered design methodologies.
  • Strong interpersonal skills, including presentation and stakeholder management.
  • Experience leading and managing design teams.

We offer a dynamic work environment and opportunities to shape the future of online shopping.



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