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Library Resource Support Specialist
2 weeks ago
We are seeking a customer-focused and experienced professional to provide high-quality customer service and support the community's use of library resources, technology, digital platforms, and participation in literacy and learning programs.
Key Responsibilities:
- Delivering excellent customer service at library branches, outreach locations, and community events.
- Assisting customers in making full use of library resources, equipment, technology, and online services.
- Maintaining the library's customer service areas, including shelving returned items, tidying shelves, updating noticeboards, and refreshing promotional displays and exhibitions.
- Undertaking a range of duties, including rostered desk shifts, evenings, and Saturdays across various library branches.
Requirements:
- A relevant certificate, such as Certificate III in Library and Information Services, Customer Engagement, Business Administration, or a related field, along with public library experience.
- Strong accountability, proactivity, and the ability to work independently and as part of a team are essential for success.
- You should be committed to delivering high-quality customer service, ensuring users feel supported and engaged.
