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Senior Business Banking Product Manager

1 month ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About Us

We are the Commonwealth Bank, a leading financial institution offering a wide range of services and solutions to our customers.

Our Everyday Business Banking (EBB) team is responsible for delivering innovative banking products and services to small to medium, enterprise customers, regional and agribusiness customers, and personal and institutional online trading customers.

Job Overview

We are seeking an experienced Senior Business Banking Product Manager to join our EBB Deposit and Transactions Crew. This role will be accountable for:

  • Deposit and transactions product and portfolio management.
  • Product acquisition, in-life maintenance, and customer experience optimisation.
  • Product development and digitisation.
  • Cash and cheque strategy for business and institutional customers.
Responsibilities

You will leverage your domain and industry knowledge, thought leadership, and strategic mindset to drive outcomes across the product lifecycle, including launching new features and initiatives, monitoring and driving product performance, meeting key regulatory, operational risk and product governance requirements, optimising customer experience, and driving change across the business.

Your responsibilities will include:

  • Forming part of a Corporate Card squad to deliver a multi-year digital transformational change.
  • Continuously improving the customer experience by reviewing and enhancing features, benefits, and digital experience.
  • Acting as the voice of the Business Bank and translating business requirements for your squad.
  • Ensuring robust operational risk management.
  • Working with external strategic and industry partners and suppliers to support integration of new business opportunities.
  • Working closely with the Product Owner to deliver digital experiences across NetBank and the CommBank app.
Requirements

To be successful in this role, you will need:

  • An undergraduate or post-graduate degree in business, marketing, engineering, data decisioning, or similar qualifications.
  • Payment and/or Cards Product Management experience.
  • Deep domain knowledge in the cards value chain.
  • Proven experience working across end-to-end Agile projects and technical delivery.
  • Influential and confident stakeholder management skills.
  • Experience in working within a highly complex operational environment.
  • A risk management mindset.
  • The ability and enthusiasm to act as a 'change leader' in supporting transformational change.
  • Exceptional written and verbal communication skills.
Estimated Salary

$120,000 - $180,000 per annum, depending on experience.