IT Service Desk Analyst

6 months ago


Lindfield, Australia Pope Recruitment Pty Ltd Full time

**IT Service Desk Analyst Needed - Lindfield, NSW**

Pope Recruitment is seeking a proactive IT Service Desk Analyst to join our client’s team in Lindfield, NSW. This role is perfect for someone who excels at providing first-level support and has a passion for solving IT-related issues efficiently. If you are customer-focused, have excellent troubleshooting skills, and thrive in a dynamic environment, we encourage you to apply.

**Key Details**:

- **Role**: IT Service Desk Analyst (Full-Time)
- **Location**: Lindfield, NSW
- **Sector**: Information Technology / Technical Support

**Requirements**:

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in an IT service desk or help desk role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with network troubleshooting and basic networking concepts.
- Experience with ITSM tools such as ServiceNow, Zendesk, or similar.
- Ability to provide step-by-step technical help, both written and verbal.
- Strong customer service orientation and patience in handling complex queries.
- Good organisational skills and the ability to manage multiple tasks simultaneously.

**Offering**:

- Competitive salary package based on experience and qualifications.
- Opportunities for training and professional development.
- Access to the latest tools and technology.
- A supportive and inclusive work environment.

Pope Recruitment is an equal opportunity employer committed to diversity and inclusion in the workplace.

Pay: $70,000.00 - $93,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person



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