Customer Service Professional

2 weeks ago

Traralgon, Victoria, Australia beBeeRetailer Full time $60,000 - $80,000

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division,
Great careers start at a dynamic retail environment
- begin your journey today
Faster paced and exciting work environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of a broader group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand and E&S Trading).
Fantastic discounts across the group, including access to VIP supplier pricing and promotions.
We offer paid parental leave for eligible primary carers and embrace flexibility offering hybrid working models for eligible roles.
Our Employee Assistance Program provides counselling and wide array of wellbeing resources for our team members and their families.
Demonstrating our commitment to sustainability, we are on track to reach net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Key Responsibilities
- Deliver effective store administration in line with standard procedures, including: cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity.
- Contribute to financial performance through effective inventory management and management of controllable expenses
- Manage all sales channel fulfillment in line with procedures
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to quality merchandising, in-store marketing and presentation
Qualifications
- Customer Focus- Does everything through eyes of the customer
- Drives Results- Consistently achieves results, even under tough circumstances
- Demonstrate Self-Awareness- Uses feedback and reflection to gain insight into personal strengths and weaknesses.

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