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Sales Ambassador
2 weeks ago
The Good Guys is seeking a Customer Service Team Member to join their team.
Job DescriptionThis role will be an integral part of the customer-facing team and will focus on delivering store operations activities in support of a sales-focused culture and profitable sales growth.
- Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, store multi-channel fulfillment and stock integrity, telephone management and enquiries, marketing and promotional activity, contributing to financial performance through effective inventory management and management of controllable expenses.
The successful candidate will manage all sales channel fulfillment in line with procedures and work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer. They will effectively resolve customer complaints and queries as required and contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
- Contribute to financial performance through effective inventory management and management of controllable expenses.
- Manage all sales channel fulfillment in line with procedures.
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong attention to detail. They must also be customer-focused and have the ability to drive results.
- Candidate should be able to demonstrate self-awareness and use feedback and reflection to gain insight into personal strengths and weaknesses.
We offer a range of benefits to our employees, including competitive remuneration, generous sales commission, and exciting career opportunities. We also provide comprehensive training and development programs, access to VIP supplier pricing and promotions, and a flexible working environment.
- Fantastic discounts across JB Hi-Fi Group.
- Paid parental leave for eligible primary carers.
- Employee Assistance Program (EAP) provides counseling and wellbeing resources.
- Helping Hands workplace giving program.
- Commitment to sustainability.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please don't hesitate to apply.
