Customer Experience Ambassador

7 days ago

Sydney, New South Wales, Australia beBeeAmbassadorship Full time $65,000 - $90,000
Job Overview

We are seeking a Customer Experience Ambassador to deliver exceptional guest experiences and ensure seamless interactions.

Main Responsibilities:

You will be responsible for:

  • Anticipating and attending to guest queries with a smile.
  • Processing daily guest transactions and accounts accurately and efficiently.
  • Collaborating with other departments to ensure smooth room preparation for arriving guests.
  • Working collaboratively with colleagues to provide an exceptional service experience.
Requirements:

To be successful in this role, you will have:

  • Previous customer service experience, preferably in a hotel environment.
  • A logical and empathetic approach to resolving concerns.
  • Proficient computer skills, particularly with property management systems.
  • A valid driver's license.
  • Familiarity with the local region.
Benefits:

As a valued team member, you will enjoy a range of benefits including:

  • A 50% discount on food and beverages.
  • Competitive room rates and generous friends and family discounts.
  • Lifestyle benefits, including extra leave and advocacy days.
  • A dedicated career development program.
  • Online learning opportunities and recognition events.

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