Technical Team Supervisor

5 days ago


Sydney, New South Wales, Australia Alfa Laval Corporate AB Full time
About the Role

We are seeking an experienced and skilled Technical Team Supervisor to lead our Field Service team in Sydney.

The successful candidate will be responsible for managing a team of competent Field Service Engineers, ensuring service excellence, and driving the team towards achieving and exceeding their goals.

Our company culture values diversity, equity, and inclusion, providing equal opportunities for all employees.

Job Description

Management

  • Lead and manage the team, ensuring they have a strong customer-oriented mindset.
  • Develop and implement strategies to improve team performance and efficiency.
  • Conduct employee reviews, including competence profile and skills matrix updates.
  • Manage performance issues within the team and support career development.

Coordination

  • Oversee planning and daily management of Service Engineers' work schedules.
  • Assess service requests from sales and communicate with customers as needed.
  • Ensure effective communication with customers on job planning and coordination.
  • Prepare assessments ready for quotations and review final service reports.

Other Responsibilities

  • Maintain mechanical knowledge to aid in responding to technical issues.
  • Secure a strong QHSE culture within the team.
  • Ensure the team has the necessary tools, PPE, and conducts regular audits.
  • Collaborate with the sales team and Service Operation management on service transformation initiatives.
  • Accountable for team KPIs.


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