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Canberra, ACT, Australia beBeeQuality Full timeJob Title: External Security Vetting Quality Assurance SpecialistThe role you will play is to conduct quality assurance across security clearance cases, ranging from Baseline to NV2. Your responsibilities include implementing and continuously improving our quality assurance processes, setting new standards in quality excellence in vetting. You will also be...
Security Clearance Quality Assurance Specialist
2 weeks ago
We are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for conducting quality assurance across security clearance cases, ranging from Baseline to NV2.
As a key member of our team, you will help implement and continuously improve our quality assurance processes, setting new standards in quality excellence in vetting.
You will provide coaching, training, and mentoring for Vetting Analysts, ensuring they have the skills and knowledge required to perform their roles effectively.
In addition, you will conduct ongoing quality assurance for all allocated cases, aligning with quality expectations and procedures/policies for EY and the Agency, working within the requirements of PSPF.
Key responsibilities include:
- Quality assurance – conduct ongoing QA for all allocated cases, ranging from Baseline to NV2, aligning to the quality expectations and procedures/policies for EY and the Agency.
- Quality assurance management – help to manage the QA case queue. Support and maintain quality assurance policies and procedures to ensure compliance with Agency and EY standards.
- Training delivery – facilitate and deliver training / updates / coaching based on identified trends and from QA, as well as supporting a continuous development program for current / experienced vetting analysts using different techniques to engage a virtual audience.
- Complex case support – provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
- Performance metrics and reporting - prepare and present reports on training outcomes, quality metrics (based on agreed KPIs), and improvement recommendations to senior management.
- Continuous improvement – stay informed about industry trends, best practices, EY quality and performance trends to inform training methods and focus.
To be considered for this role, you must have a minimum Negative Vetting Level 1, with the opportunity to upgrade to Negative Vetting 2 as required.
Certificate IV in Government (Personnel Security Vetting) and Vetting and QA experience in Government or similar high-security environments are also essential.
In addition, ideal candidates will have experience with on-the-job training and upskilling new vetting analysts with the processes, skills, systems, and requirements to be a best-in-class vetter.
The ability to work collaboratively as part of a team and communicate effectively with stakeholders is also crucial.
A comprehensive benefits package, including a competitive salary, career development opportunities, and flexible work arrangements, is offered to successful candidates.
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