Reporting and Optimisation Lead
2 weeks ago
We are seeking a highly skilled Reporting and Optimisation Lead to join our team at Transurban. As a key member of our organisation, you will be responsible for embedding best practice metrics of success, campaign planning, testing, reporting, and optimisation across our customer journeys and campaigns to deliver measurable business and customer benefits.
Key Responsibilities- Stream Lead: Act as stream lead in cross-functional BAU and project squads, providing guidance on journey and campaign design, including decision splits, A/B testing, reporting, channel selection, and ongoing optimisation opportunities.
- Data-Driven Decision Making: Drive the adoption of Dataiku as the new data aggregation and reporting tool, establishing a robust, automated reporting system to monitor conversion across customer journeys.
- Reporting and Analytics: Identify and deliver opportunities for dashboards and other reporting to provide actionable insights into communications conversion and customer engagement.
- Team Collaboration: Support team members and stakeholders with Reporting & Optimisation opportunities and reporting requests, advocating for data-led decision making and educating other teams on the potential uses, limitations, and best practices of data.
- Work Management: Prioritise and distribute work among stream members, manage workflow and capacity using Jira, and ensure timely task completion.
- Experience: Experience in managing reporting and optimisation for digital communications distribution platforms, with a proven track record of delivering business and customer benefits.
- Leadership: Proven people leadership experience, demonstrating the ability to manage, mentor, and develop team members effectively.
- Education: Bachelor's degree in a Business discipline, providing a strong foundation in business principles and practices.
- Agile Environment: Experience working in an agile environment, showcasing adaptability and proficiency in agile methodologies and practices.
- Complex Customer Journeys: Background in organisations with multi-channel, complex customer journeys, highlighting the ability to navigate and optimise intricate customer interactions across various channels.
- Analytical Skills: Strong analytical and problem-solving skills, capable of dissecting complex data and deriving actionable insights.
- Communication: Advanced written and verbal communication skills, ensuring clear, concise, and effective communication with stakeholders at all levels.
- Technical Skills: Expertise in Tableau, with advanced skills in creating and managing data visualisations and dashboards, and proficiency in report preparation and presentation.
- Flexible Working: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
- Parental Leave: 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
- Learning and Development: Learning and development opportunities to support your career interests.
- Health and Wellbeing: Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more.
- Share Offers and Insurance Benefits: Share offers and insurance benefits.
- Social Activities: Social activities, community give-back programs and paid volunteer days.
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