Customer Service Representative

1 month ago


Browns Plains, Queensland, Australia Greenbank Services Club Full time
{"title": "Marketing Host", "subtitle": "Enhance Customer Service and Achieve KPIs", "content": "

Greenbank Services Club is seeking a motivated and energetic Marketing Host to join our team. As a key member of our Marketing Host team, you will be responsible for maintaining and developing relationships with members, ensuring compliance with liquor and gaming regulations, and maximising patron satisfaction levels by driving service standards.

Key Responsibilities:

  • Maintain and develop relationships with members
  • Ensure compliance with liquor and gaming regulations
  • Maximise patron satisfaction levels by driving service standards
  • Answer phone calls and direct them to the correct contact or answer enquiries
  • Sale of liquor through the on-premise bottle shop
  • Host and conduct internal club promotions
  • Microphone announcements
  • Answer all enquiries from members

Requirements:

  • Responsible Service of Alcohol certificate
  • Responsible Service of Gaming certificate
  • Comply with the current vaccine mandate as directed by Queensland Health
  • Experience in conflict resolution and employee engagement
  • Working rights in Australia

If you are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you. Simply complete the application process by clicking the Apply Now button and we'll be in touch.

", "requirements": "

Essential skills and competencies:

  • Extensive knowledge of club activities
  • Knowledge of aspects of compliance with relevant legislation
  • Proven ability to deal with a diverse demographic
  • Ability to improve communications and form strong customer relations
  • Effective time management and organisational skills
  • Immaculate personal presentation and service

APPLY NOW

", "contact": "No recruitment agencies please"}

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