
Digital Experience Strategist
3 days ago
As a key member of the organisation, you will play a crucial role in bringing customers to life and enhancing their digital experience.
The Customer Strategy, Insights and Optimisation team is a multi-disciplinary group that brings together insights, strategy, digital experience optimisation, and digital analytics experts. We are passionate about leveraging customer voices and behavioural signals to understand performance, embedding a culture of experimentation, and providing useful insights and guidance on opportunities to drive NPS, acquisition, engagement, and retention.
You will lead a team of specialists who focus on optimising digital experiences, starting from our website to deliver outstanding customer outcomes and business growth. Together, you will develop the digital optimisation and personalisation strategy, inspire curiosity across the business, and embed a culture of experimentation.
Key Responsibilities:- Lead and transform the Digital Experience Optimisation function
- Define the vision and roadmap for a best-in-class digital experience optimisation and website publishing operations in alignment with the company's goals and objectives
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Digital Strategist Experience
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