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Operations Supervisor

2 months ago

Banana Shire, Australia TST Group Full time

Position: Operations Manager

Company: TST Group

Employment Type: Permanent/Contract of Employment

Overview of the Role
  1. The Operations Manager is tasked with overseeing project management duties, ensuring timely delivery of all projects while adhering to budgetary constraints and defined scopes.
  2. This position is pivotal in guaranteeing customer satisfaction through effective team management and the execution of related support initiatives.
  3. Key responsibilities include addressing critical customer escalations, fostering individual career growth, and managing project processes.
  4. In addition to routine operations, this role requires strategic foresight to expand the team, lead significant projects, and mentor future leaders in alignment with organizational values.
Ideal Candidate Profile
  1. The ideal candidate should be self-driven, proactive, and results-focused, with a commitment to delivering exceptional customer service through high-quality support solutions.
  2. Daily operations management involves engaging with clients and team members to ensure satisfaction and effective delivery.
  3. Leadership capabilities are essential for navigating complex customer scenarios with technical challenges and political sensitivities.
  4. Strong communication skills are a must.
  5. Professional interaction with clients is crucial for quickly gathering information, clarifying responsibilities in issue resolution, communicating next steps, and instilling confidence.
  6. The successful Operations Manager will possess the determination and analytical skills necessary to tackle challenging customer issues directly, providing support through various communication channels and demonstrating effective troubleshooting in collaboration with engineering teams.