Technology Operations Centre Analyst

2 weeks ago

Perth, Western Australia Roy Hill Full time

About the Role:

Roy Hill is seeking an experienced Technology Operations Centre Analyst to join their team in Perth. As a pivotal escalation point for IT/OT Incident Management, this role is dedicated to expediting issue resolution, thereby maximizing production uptime and reducing Mean Time To Resolve (MTTR).

The successful candidate will be responsible for spearheading continuous process improvement initiatives within the Technology Operations Centre, Rail Systems, and supporting teams to enhance operational efficiency and reliability. This includes executing and performing processes that optimize the cost and quality of services, triaging, troubleshooting, and responding to faults, and collaborating with teams to support production-critical operational technology and resolve incidents efficiently.

Key Responsibilities:

  • Execute and perform processes that optimize the cost and quality of services by adhering fault response procedures and playbooks to triage, respond, and communicate about faults.
  • Triage, troubleshoot, and respond to faults within skillset, authorization, and playbooks, or engage additional specialist technical assistance.
  • Collaborate with teams both within and outside of technology, in the operations centre and on-site, to support production-critical operational technology and resolve incidents efficiently.
  • Record fault details, timelines, investigation results, actions, and effort taken to respond, and root cause in ITSM Toolset.
  • Generate SAP and Servicenow notifications and record all investigation results and actions prior to triaging to level 2/3 teams.
  • Detect, monitor, and respond to dashboards triggered alarms and maintaining operational health which is deemed critical for the successful execution of vital business function.

Requirements:

  • Bachelor's Degree or higher in related domains and/or demonstrated, relevant industry experience which may include Computer Science, Information Management, Information Technology, or Software Engineering.
  • Demonstrated experience supporting a range of users in mid-to large scale technology operations. Proven track record in process improvement and major incident management.
  • ITIL knowledge (incident, problem, and change).
  • Previous ITSM Tool Use (ServiceNow highly desirable).
  • Experience with network monitoring and security monitoring systems, log management and analytics/dashboarding systems.
  • Hands-on hardware and software troubleshooting experience.
  • Experience in Process Improvement/Business Analysis.

Perth ROC Facilities:

  • Free on-site parking at remote operational centre (ROC).
  • Modern spacious office with break-out facilities.
  • In-house café providing variety of hot & cold food options and barista coffee.
  • Flexi Leave available to all Perth based office staff.
  • Flexible working hours outside of core business hours.
  • Active social club with community events and activities for employees.
  • Lifestyle, Learning and Recreation initiative which provide events for your family.

About Roy Hill:

Roy Hill is a world-class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia's Pilbara region.

We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.

We are committed to the use of new technologies that results in higher quality product, less waste, improved efficiencies, and above all, a safer workplace. Our integrated next-generation mine, rail, and port operations enable the sustained low-cost production of iron ore at a consistent quality and grade, allowing us to respond to changing market cycles.

We are proud to collaborate and work in partnership with the communities in which we operate, supporting programs and initiatives that help achieve positive outcomes and leave a lasting legacy.

We are dedicated to minimising our environmental footprint, designing our operations to optimise the rehabilitation of the land when and where mining has been completed.

We are Roy Hill.

Equal Opportunity:

Roy Hill is an Equal Opportunity Employer, and we proudly encourage indigenous Australians, Veteran personnel, and females to apply. We promote cultural diversity, gender equality, and non-discrimination.

We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

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