Operations Centre Analyst

4 weeks ago


Perth, Western Australia Roy Hill Full time
About the Role

The Technology Operations team at Roy Hill is seeking a skilled Analyst to join their team on a 7/7 Roster (Rotating days and nights) based in Perth. As an Analyst, you will be responsible for spearheading continuous process improvement initiatives within the Technology Operations Centre, Rail Systems, and supporting teams to enhance operational efficiency and reliability.

This role demands a relentless pursuit of operational excellence across mission-critical systems such as LTE, AHS, Auto Drills, and Rail Communications. You will execute and perform processes that optimize the cost and quality of services by adhering to fault response procedures and playbooks.

Key Responsibilities:

  • Triage, troubleshoot, and respond to faults within skillset, authorisation, and playbooks, or engage additional specialist technical assistance
  • Collaborate with teams both within and outside of technology, in the operations centre and on-site, to support production-critical operational technology and resolve incidents efficiently
  • Record fault details, timelines, investigation results, actions and effort taken to respond, and root cause in ITSM Toolset

Requirements:

  • Bachelor's Degree or higher in related domains and/or demonstrated, relevant industry experience which may include Computer Science, Information Management, Information Technology, or Software Engineering
  • Demonstrated experience supporting a range of users in mid-to large scale technology operations. Proven track record in process improvement and major incident management
  • ITIL knowledge (incident, problem and change)
  • Previous ITSM Tool Use (ServiceNow highly desirable)

Perks:

  • Free on-site parking at remote operational centre (ROC)
  • Modern spacious office with break-out facilities
  • In-house café providing variety of hot & cold food options and barista coffee

About Roy Hill:

Roy Hill is a world class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia's Pilbara region.

We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.



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