Service Delivery Expert

2 days ago

Australia beBeeCoordination Full time $65,208 - $91,910
Client Services Coordinator Job Overview

The Client Services Coordinator plays a pivotal role in delivering exceptional results to clients.

This key position develops, implements, and refines systems to ensure efficient service delivery and general operations.

  • Client intake and response to client requests or service requests from referrers.
  • Coordinate with clients and their support team, including referrers, to develop and maintain appropriate service contracts and support plans.
  • Compile and maintain records on client accounts.
  • Screen feedback and requests from clients, liaising with relevant departments to provide solutions.
  • Escalate complaints to relevant departments.
  • Liaise with in-house teams to adjust service offerings and assess related costs.

Key responsibilities include:

  • Seamless client onboarding and support.
  • Develop and maintain effective service contracts and support plans.
  • Maintain accurate and up-to-date client records.
  • Provide timely and professional responses to client inquiries and concerns.
  • Collaborate with internal teams to optimize service delivery.
Requirements

Excellent communication and interpersonal skills are essential for this role.

A strong ability to multitask, prioritize tasks, and work under pressure is also required.

Proficiency in technology and data management systems is an advantage.

Benefits

This position offers a competitive salary package and opportunities for career growth and development.

A dynamic and supportive work environment is also available.

Professional certifications and training programs are offered to enhance job performance.

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