Senior Operations Manager

6 days ago


Ipswich, South Dakota, Australia Kip Happy Stays Full time

At Kip Happy Stays, we are committed to providing exceptional pet care services across Australia. As the leading provider of these services, we set the benchmark for excellence and ensure every pet receives the ultimate in care and enrichment during their stay.

The Site Manager plays a pivotal role in driving business success and growth at our facilities. In collaboration with the Assistant Manager and Leads, this key member of the onsite leadership team assumes overall responsibility for site operations, spearheading initiatives to drive growth, mentoring and coaching the team to achieve their full potential, and ensuring exceptional care and enrichment for all pets.

The ideal candidate will be available to work hours between 7am-6pm, Monday through Sunday, and availability to work across all school holiday periods is required. Key responsibilities include working in the day-to-day operations of our facility, liaising with customers, answering enquiries and managing bookings, delivering a high level of customer service and quality of care, leading, motivating and coaching a high performing team, maintaining social media pages, and staff training and guidance.

We are looking for an experienced leader who has previous paid animal care experience, as well as experience leading a team of people. Excellent communication skills, a passion for problem solving, and a can-do attitude are essential. The ability to work in a fast-paced environment, maintain a cool head under pressure, and be competent with computer systems are also crucial.



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