Audio Visual Support Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeTeam Full time $113,022 - $136,747

About This Role

This position plays a crucial part in the Audio Visual Communications Technology Services within Victoria's court network. The team leader is responsible for guiding a skilled team that supports the core technology powering courtrooms across the state.

The role has a significant impact on access to justice and service delivery throughout Victoria. To be successful, the team leader must possess strong leadership skills, technical expertise, and the ability to foster collaboration among team members.

Our Organization

Court Services Victoria provides essential corporate services and facilities to support the judicial, quasi-judicial, and administrative functions of Victoria's courts and tribunal. We offer a supportive and inclusive work environment with flexible conditions, professional development opportunities, and the chance to work across a diverse and respected court network.

About the Job

This role operates within the AVC Technology Services unit and provides team leadership to deliver high-quality, cost-effective, and flexible support services, information, and training to court staff. Effective service delivery is achieved by this role through people leadership capability, an understanding of the operating environment, needs of Victorian courts and tribunals, and of court users, and expertise in video conferencing technology and audio/visual systems.

Key Responsibilities

  • Leading a team of AVCT support professionals, ensuring timely service and support are provided to stakeholders.
  • Oversight and coordination of daily operations of the AVCT support technicians to ensure consistent service delivery and workload management.
  • Supporting the professional development of team members, ensuring alignment with required development outcomes in staff performance and development plans.
  • Fostering collaborative work practices between team members to maximize individual skills and learning and development of new skills.
  • Delivering high-level complaints investigation and resolution services specifically in relation to transcript production infrastructure, audio visual systems, and facilities, meeting agreed service levels, priorities, and standards.
  • Using specialist expertise to anticipate, investigate, and resolve problems in systems and services, documenting issues within relevant reporting systems.

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