Administrative Support Specialist
21 hours ago
This role offers a unique opportunity to provide exceptional administrative support to our centre team.
About the Role
The primary purpose of this role is to ensure a welcoming and efficient front desk service, providing a positive first impression of the centre.
Duties and Responsibilities
- Front Desk Management: Greet and assist all visitors and clients in a professional manner.
- Answer and direct phone calls, taking messages as necessary.
- Maintain a clean and organized reception area.
- Appointment Coordination: Schedule and confirm appointments for clients with various service providers.
- Manage the centre's appointment calendar and ensure timely communication with clients.
- Administrative Support: Perform general administrative tasks such as filing, photocopying, and data entry.
- Assist with the preparation of reports and correspondence.
- Maintain accurate and up-to-date client records.
- Client Assistance: Provide information and support to clients regarding available services and resources.
- Assist clients with completing necessary forms and documentation.
- Handle client inquiries and resolve issues or escalate them to the appropriate staff member.
- Organisational Contributions: Commit to a high level of quality management through the use of LogiQC quality management systems.
- Contribute towards the development of Child and Family Centre Reception processes.
- Actively participate in the maintenance of a high level of workplace health and safety standards.
- Adhere to all policies and procedures and relevant legislation and regulations.
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