Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeCommunication Full time $100,000 - $140,000
As a key member of the front office and food & beverage teams, you will play a crucial role in ensuring seamless operations at the club. Your responsibilities include maintaining high standards of guest satisfaction through effective communication with staff, management, and guests.To enforce club standards operating procedures within the guidelines of the food & beverage and front office department, you must be proactive in monitoring and reviewing heartbeat surveys to identify areas for improvement and implement action plans to enhance quality issues or processes.Drive the 'in the know' initiative among colleagues to maintain standards and ensure excellent service delivery.You are expected to provide exceptional service to ambassador members, IHG one rewards members, known repeated guests, and VIPs.To excel in this role, you must be conversant with all hotel amenities and services and provide guests and associates with this information as required.

Key requirements include:

  • A diploma in hotel administration, hotel management, or equivalent.
  • At least 2 years combined front office and F&B experience in a similar-sized hotel.

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