Senior Claims Consultant

4 days ago


Adelaide, South Australia Monash University Full time
Job Description:

We are seeking a dedicated individual to join our team as a CTP Senior Claims Advisor. In this role, you will be responsible for delivering exceptional customer service while driving positive commercial outcomes.

You will work closely with our Injury Management and Technical Advisors to ensure comprehensive support for customers. Your excellent verbal communication skills will enable you to build rapport with claimants, third-party providers, external organizations, and internal teams.

The ideal candidate will have prior experience in CTP or workers' compensation, with a genuine ability to demonstrate compassion and empathy for customers. Experience in claims management is a significant advantage, along with any background in Allied Health or legal fields.

Key Responsibilities:

  • Deliver outstanding customer service to enhance client satisfaction
  • Manage a diverse portfolio of claims, striving for timely resolutions that yield optimal outcomes
  • Oversee the management and negotiation of pre-proceedings and litigated claims
  • Implement comprehensive strategies for individual claims to minimise both duration and costs
  • Continuously evaluate the quantum and estimates of claims based on available evidence and procedural requirements
  • Operate within the designated Delegation of Authority framework
  • Collaborate effectively with Injury Management and Technical Advisors
  • Engage with relevant internal departments to develop and execute action plans for file direction


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