Infrastructure Operations Specialist

4 weeks ago


Sydney, New South Wales, Australia Woolworths Full time
About the Role

We are seeking an experienced IT professional to join our Service Operations and Infrastructure team as an Infrastructure Operations Specialist. This role will provide operational oversight of our enterprise computing operations landscape, ensuring the stability and availability of our strategic workloads and their configuration to baselines.

Key Responsibilities
  • Provide operational oversight of Windows Servers, RedHat, SUSE, and Oracle Enterprise Linux Servers across various versions.
  • Oversee key supporting services underpinning our Compute environment.
  • Ensure stability and availability of our strategic workloads and their configuration to baselines.
  • Collaborate with engineering teams to develop and drive platform improvements.
  • ITIL service operations responsibility for Woolworths server environments, including risk and issue, incident, problem, availability, capacity, performance, and change management.
  • Maintain and ensure the smooth running of Woolworths' compute platform, including continual service improvement and lifecycle management of operating systems.
  • Service transition of new and changed services into BAU Operations.
  • Maintain a culture of customer service and satisfaction, with responsiveness to customer needs and proactive attention to business and technical requirements.
  • Manage escalations hierarchically and process related.
  • Manage the delivery of support services provided by IT service providers.
  • Provide after-hours support as required.
  • Contribute to continuous improvement within the Service Operations and Infrastructure area.
What You'll Bring
  • A strong background in Wintel and Linux operating systems, with professional certifications highly regarded.
  • A desire to automate, codify, and continuously improve all aspects of the work environment.
  • A sound understanding of 'Infrastructure as Code' (IaC) and 'Configuration as Code.'
  • Five years of relevant experience in managing enterprise services at scale.
  • Proven understanding of hosting platforms on VMware, Azure, and GCP public and private platforms.
  • Strong IT service operations background, with ITIL experience highly regarded.
  • Experience working in a multi-sourced environment and a strong track record operating in large enterprise hosting and cloud environments.
About Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

We encourage all candidates to apply, and we kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.



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