Retail Operations Manager

2 weeks ago

Geraldton, Western Australia beBeeManager Full time $65,000 - $85,000
Job Overview:

The Assistant Store Manager plays a pivotal role in driving sales growth and delivering exceptional customer experiences across all store operations.

This position involves leading by example to foster a welcoming environment, ensuring that customers feel valued and supported at every touchpoint.

Key Responsibilities:
  • Customer Service: Provide top-notch service to customers, responding promptly to queries and resolving issues efficiently.
  • Store Maintenance: Maintain a clean, organized, and visually appealing store environment, including merchandise and displays.
  • Team Management: Supervise and motivate store associates to meet sales targets and deliver outstanding customer service.
  • Inventory Control: Order, receive, and stock merchandise in a timely manner to prevent stockouts and overstocking.
  • Visual Merchandising: Set up attractive window and in-store displays to drive sales and create an engaging shopping experience.
  • Operations: Process product returns, price changes, and mark downs efficiently, while maintaining accurate records.
  • Recruitment and Training: Recruit, train, and schedule store associates and keyholders to ensure seamless store operations.
  • Reporting and Compliance: Submit accurate reports and payroll information to head office, while monitoring and reporting loss prevention, health and safety, and damage incidents.
Requirements:
  • At least 2-3 years of general retail experience
  • Ability to work independently and collaboratively as part of a dynamic team
  • Strong organizational and time management skills to prioritize tasks effectively
  • Availability to work evenings and weekends as needed

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