Retail Operations Manager

2 days ago

Cairns, Queensland, Australia beBeeLeadership Full time $80,000 - $100,000

As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, leading by example, and motivating your team to exceed sales targets and KPIs.

We are seeking an enthusiastic and experienced retail professional to join our team in Cairns.

About the Role:

  • Customer Service: Utilise advanced MyFit 3D technology to deliver outstanding customer service, ensuring every customer leaves the store satisfied.
  • Team Motivation: Inspire and motivate your team to consistently meet or exceed sales targets and KPIs.
  • Performance Monitoring: Monitor team performance, identifying opportunities for growth and improvement, and implement solutions to drive results.
  • Roster Management: Collaborate with the Store Manager to effectively manage rosters and control wage spend within company guidelines.
  • Store Operations: Support daily store operations, ensuring high standards in store presentation, visual merchandising, and stock management.
  • Training and Development: Champion team training, development, and succession planning to build a strong, skilled workforce.
  • Community Engagement: Foster community engagement through sporting partnerships and healthcare professional relationships.
  • Compliance: Ensure compliance with OH&S requirements in line with national and state regulations.

Requirements:

  • Previous experience as an Assistant Store Manager or senior casual Sales Assistant, Key Holder, Supervisor, or 3IC in a fast-paced retail environment.
  • A results-driven mindset with a proven track record of meeting KPIs and sales targets.
  • Strong leadership skills and the ability to motivate a team.
  • Solid understanding of stock control and visual merchandising best practices.

What We Offer:

  • 40% off across Accent Group brands – including Hype DC, Skechers, HOKA, Merrell & more.
  • Exciting earning potential with a generous incentive program that rewards both individual performance and team success.
  • Be part of exciting leadership events, brand activations, and product launches.
  • Join a business that genuinely invests in your training, development, and future growth.

About Us:

We're passionate about helping people lead healthy, active lives. From their first pair of runners to their last, our team empowers customers through expert fitting, personalised service, and the right footwear for every journey. More than a store, we're a community collaborating with health professionals, local schools, and sporting clubs to support wellbeing inside and outside our four walls. When you join us, you become part of a tight-knit family that cares, grows, and rewards.

We welcome people of all ages, identities, abilities, and backgrounds. We pay our respects to the Traditional Owners and ongoing custodians of the land, including the Aboriginal, Torres Strait Islander, and Māori peoples.

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